Returns Policy

If you are not 100% satisfied with your purchase, return it within 7 days of receipt and in saleable, unworn, unsoiled condition for a refund or like-for-like exchange.

Returns are only accepted online for products purchased directly from evolve-rx.com, if you have purchased from a third party or retail partner then they must arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.

When returning items to Evolve RX Ltd, please ensure the product is well packaged and protected from damage in transit.

Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.

All gift cards are non-refundable.

Exchanges

If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.

Faulty Goods

Evolve RX Ltd is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

How To Make a Return

Please post the package back according to your location to one of the following returns addresses:

 

All UK, Europe and Rest of the World Returns:

Returns, Evolve RX, 6-8 Waterloo Lane, Pocklington, York, YO42 2AG, United Kingdom

NB: 

Please ensure that you dispatch your return with enough carriage for the item and that it is sent either tracked or signed for with proof of postage. Evolve RX Ltd are not responsible for and are not liable for any items lost in transit.  All carrier choice is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.